WHAT IS YOUR POLICY & PROCEDURES?

B P & L Executive Fleets - Reservation & Payment Policy;

For trips with a drive time exceeding 39 miles, a minimum booking of 2 to 4 hours will automatically apply during Peak service hours.

For additional information or assistance, please call 346-276-1727. 

For all international flights, customers may choose either curbside pickup or inside terminal pickup. 

B P & L Executive Fleets will collect full payment information at the time your reservation is made. Payment is due on the same day the reservation is booked, unless alternative payment arrangements have been authorized by B P & L Executive Fleets. 

Chauffeur Service Policy;

For the safety and security of our customers and chauffeurs, B P & L Executive Fleets chauffeurs are not authorized to enter a customer's residence under any circumstances unless prior approval has been granted by B P & L Executive Fleets. 

Chauffeurs are not authorized to transport more passengers or luggage than the vehicle's approved capacity or number specified in the verbal or written reservation agreement.  If these limits are exceeded, the chauffeur may refuse service with the approval of B P & L Executive Fleets. 

At B P & L Executive Fleets, your safety,  comfort, and satisfaction are our highest priorities. We are committed to providing every customer with a safe, reliable, and stress-free transportation experience. 

International Flight Wait Time & Child Safety Seat Policy;

All International passengers are required to clear U.S Customs and immigration upon arrival. B P & L Executive Fleets provides a complimentary 60- minute wait time, beginning when your flight has landed. 

If your pickup extends beyond the complimentary 60- minute wait period, a wait time fee of $1. 00 per minute will be applied for up to 30 additional minutes. If wait time exceeds 90 minutes from the flight's arrival, the reservation will be converted to a 2- hour minimum service charge. 

If your child requires a safety seat, you must notify B P & L Executive Fleets at the time of booking. Child safety seats  are available for  $15.00 per seat, and the rental fee will be added to your reservation unless you provide your own approved child safety seat.

Domestic Flight Wait Time Policy;

B P & L Executive Fleets provides a complimentary 30- minutes for all domestic flight arrivals, beginning when the flight has landed. 

If your pickup extends beyond the complimentary 30- minute wait period, a wait time fee of $1.00 per minute will be applied for up to 30 additional minutes. If the wait time exceeds 60 minutes from the flights arrival,  your reservation will be converted to a 3-hour minimum service charge at the applicable hourly rate.

Point- to- Point Service Policy;

B P & L Executive Fleets provides a complimentary 15- minute wait time for all point-to-point transfers, beginning at the pickup time. 

If the complimentary wait time is exceeded, a wait time of $1.00 per minute will be charged for up to 30 additiona minutes. If the wait time exceeds 45 minutes from the scheduled pickup time, the reservation will be converted to a 3-hour minimum service charge at the applicable hourly rate.

Customers are responsible for notifying B P & L Executive Fleets immediately of any flight delays,  schedule changes, or other changes that may affect their reservation.  If a chauffeur has been dispatched and the customer is a no-show or cancels the reservation, 100% of the scheduled service charge will be applied. 

The individual responsible for the reservation acknowledges and agrees that all authorized charges,  including applicable cancellation and no-show fees, will be processed by B P & L Executive Fleets.  Charges for canceled services are non-refundable,  unless otherwise approved by B P & L Executive Fleets. 

For the comfort, safety, and well- being of all passengers and chauffeurs,  smoking and vaping are strictly prohibited in all B P & L Executive Fleets vehicles. 

Cancellation Policy;

B P & L Executive Fleets understands that unexpected travel disruptions can occur. We will make every reasonable effort to accommodate customers whose flights are delayed, canceled, diverted, or, missed, or, who experience other unforseen travel disruptions.

If these circumstances arise, we will offer a complimentary re-booking provided we are notified within the following time frames:

• International Flights: Within 48 hours of the  original scheduled service. 

• Domestic Flights: Within 24 hours of the original scheduled service. 

If your choose not to re-book your reservation after providing the required notice,  B P & L Executive Fleets will issue a 100% refund of your prepaid reservation. 

What is Your Rules and Regulations ?

1. No alcohol is supplied by Our company's.

2. No seat belts are provided in our stretched limos are party buses.

3. Everyone must remain seated in our Vans, Sedans, SUVs or any other vehicles we put into service no exceptions! 

4. No smoking, abuse, abrasive or physical misconduct while in or after transfer. 

5. No glassware is permitted in vehicles without a contracted agreement.

6. No alcohol consumption for customers under 21 while in our limos.

7. No weapons are allowed in any of our vehicles without Company's approval.